Commercial Operations Manager - Fixed Term
Lead NZME’s commercial engine! Power sales performance, own iconic sales events, and drive growth as our media partner of choice.
WHAT YOU’LL DO
As a key leader within NZME’s Commercial Operations team, you will develop, implement, and optimise the national commercial operations strategy across the Direct advertising sales channels. Your role ensures the sales team has the tools, systems, resources, and programmes needed to deliver revenue growth, maximise retention, and uphold NZME’s position as the media partner of choice for New Zealand businesses.
A major component of your role is owning and leading the annual Sales Conference and Reward & Recognition. Alongside this, you will work with senior commercial leaders to drive operational excellence, improve sales performance, support regional leadership, and champion a customer-centric culture across NZME.
HOW YOU’LL DO IT
Commercial Enablement
Enable Direct Sales teams to drive revenue across radio, print, and digital channels, ensuring consistent execution of NZME’s key sales messages.
Enhance or develop processes to improve cross-market collaboration, information sharing, and revenue-generating opportunities.
Work with regional sales leaders to build and maintain a high performance, accountable, and growth-oriented sales culture, tracking KPI’s through HubSpot.
Event Management & National Sales Events
Lead the planning, development, and delivery of NZME’s key national commercial events, including the Annual National Sales Academy.
Coordinate all travel logistics, content development, run sheets, stakeholder communications, and on the day execution.
Partner with internal teams, presenters, sponsors, and senior leadership to deliver high impact, engaging, and valuable sales conference
Manage budgets, attendee communications, RSVPs, and post event reporting.
Ensure each event aligns with commercial strategy, reinforces key sales messages, and supports capability development across the Direct Sales team.
Coordinate and run the GSM/SM annual Conference
Reward & Recognition
Oversee the strategy, coordination, and delivery of NZME’s commercial Reward & Recognition programmes.
Lead the end-to-end organisation of the Top Sales Performer event, including:
event planning and programme design
all travel logistics (flights, accommodation, transfers, itineraries)
budget management
communication with finalists, leaders, and stakeholders
onsite hosting and event execution
Maintain accurate tracking, reporting, and communication of recognition programmes across the Direct sales network in conjunction with Commercial Finance team
Sales Performance & Revenue Growth
Lead Revenue Challenges across direct markets in conjunction with Chief Commercial Officer – Direct and Head of Commercial Finance
Support sales leaders to increase individual and team performance against targets.
Ensure Direct Sales teams collaborate effectively with NZME’s wider portfolio and channel strategy teams.
Ensure up to date collateral is available for the Direct team
Work collaboratively on the weekly sales update, keeping our Direct team up to date with products, leaderboards and important information
Customer Engagement & Client Experience
Define and align Commercial Operations workflows to deliver consistent, seamless customer engagement.
Champion a culture of continuous improvement and customer-centricity.
Ensure compliance with legal, regulatory, and internal standards across all commercial operations activities.
Commercial Operations Support
Support the rollout of go-to-market strategies for the Direct sales team.
Be the Direct representative for the CRM tool the Direct Sales team use
Assist in the implementation of Sales Academy initiatives and recognition programmes
SKILLS & EXPERIENCE
Planning & Organisation
Demonstrated ability to plan and deliver events end‑to‑end, using strong organisational and coordination capabilities.
Ability to work quickly and efficiently, managing multiple priorities and deadlines.
Strong attention to detail and a proactive, solutions-focused mindset.
Operate with an NZME-wide mindset, building strong relationships with internal and external stakeholders.
Technical Skills
Proficient in CRM and sales booking systems.
Intermediate Microsoft Word, Excel, and PowerPoint skills.
Please note this is a Fixed-Term Maternity Cover role.
All applicants will be asked about their working rights in New Zealand. E.g., Citizen, resident, visa, no visa etc.
- Team
- Commercial & Sales
- Locations
- Auckland Central
About NZME
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