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Customer Services Representative - Whangarei

We are looking for a customer service superstar who is ready for their next challenge in a high-performing team.
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NZME Group Finance Services is looking for a Customer Services Representative to join our efficient, hardworking and collaborative team. 

NZME is an established and respected media company with an extensive portfolio of print, digital, e-commerce and radio brands. Prime among these are iconic Kiwi brands The New Zealand Herald, Newstalk ZB, The Northern Advocate, ZM and GrabOne. Group Finance Services based in Whangarei provides shared services for NZME and other international clients.


You will work in the Customer Services Team providing exceptional service to customers by assisting with a range of inbound queries relating to invoicing, account payments and other finance inquiries. Hours of work will be Mon–Fri 11:30am–8pm as it is servicing our international clients.


• Sound communication skills and the ability to grasp new information quickly
• Sensibility to remain calm and professional in challenging situations
• Drive to learn and confidently navigate multiple systems and applications confidently
• A passion for interacting with people and strong problem solving skills
• Previous customer service or contact centre experience would be an advantage but a strong work ethic and positive attitude are equally as important


In return, we offer the chance to work with the best in the business on award-winning brands and titles in an environment fostering diversity and inclusion. We value our biggest asset, our staff, and show this through a competitive salary. our reward & recognition, succession & progression and growth & development programmes. 

This is a fantastic opportunity to move into a role offered by one of Whangarei’s largest employers of finance people. Apply now.

Applications close Friday December 13.

Applicants for this position must have NZ residency or a valid NZ work permit

Or, know someone who would be a perfect fit? Let them know!

Some of your colleagues


88 Robert St
0110 Whangarei Directions +64 9 470 2899

Workplace & Culture

You are free to be yourself at NZME. We are Rainbow Tick certified and a proud member of Diversity Works.

NZME's workplace & culture is also based on our Purpose to keep Kiwis in the know. We deliver news, entertainment and information to Kiwis everyday.

We deliver our Purpose through our Values – being Curious, Confident and Connected. Our values make us who we are - they’re the stuff of our DNA and make us unique and different. Our Values express how we do things. 

The promise to keep our audiences in the know is a powerful commitment to make, but one we’re already delivering on every day.

Already working at NZME?

Let’s recruit together and find your next colleague.


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