CX Consultant

NZME is looking for a CX professional to join our team as an Independent Contractor for an initial twelve (12) week period to review and improve our customer experience practices
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Is creating exceptional customer experiences a passion of yours? Can you work with numerous teams and data points to discover the truth behind customers’ needs and identify value propositions? Are you confident taking our internal teams on a journey to better understand the fundamentals of CX and how it can drive growth and engagement?

Is the above sounding like you? NZME is looking for a CX professional to join our team as an Independent Contractor for an initial twelve (12) week period to review and improve our customer experience practices.

HIGH-LEVEL RESPONSIBILITIES (more detail available upon request)

  • End to end subscriber experience review of touchpoints and journeys across online and offline
  • User research, data collection, and analytics
  • Prioritisation of customer touchpoints
  • Develop a ‘future state’ end to end CX for a Premium Subscriber that delivers a differentiated and distinctive brand and customer experience that drives advocacy and retention
  • Socialise CX best practices and principles to internal stakeholder groups
  • Review current practices, frameworks & tools and make recommendations for improvement

In return, we offer an exceptional culture where inclusion, diversity and bringing your whole self to work are encouraged & celebrated. We challenge the status quo, dare to try, constantly innovate, tell it like it is and expect some fun in every day.

Applicants must have New Zealand residency, citizenship or have a valid work permit.

Or, know someone who would be a perfect fit? Let them know!

Department

Auckland Central

2 Graham St
1010 Auckland Directions +649 379 5050 View page

Workplace & Culture

You are free to be yourself at NZME. We are Rainbow Tick certified and a proud member of Diversity Works.

NZME's workplace & culture is also based on our Purpose to keep Kiwis in the know. We deliver news, entertainment and information to Kiwis everyday.

We deliver our Purpose through our Values – being Curious, Confident and Connected. Our values make us who we are - they’re the stuff of our DNA and make us unique and different. Our Values express how we do things. 

The promise to keep our audiences in the know is a powerful commitment to make, but one we’re already delivering on every day.

Already working at NZME?

Let’s recruit together and find your next colleague.

email
@nzme.co.nz
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