GrabOne Support Specialist (Fixed Term Contract)

Have you got exceptional customer service skills? Looking for the next step up from retail? Then this is the opportunity for you!
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We’re looking for a someone to join our exceptional Support Services team. Read on!

We can teach you the skills to succeed but what we can’t teach is a can-do attitude, the ability to multitask and time manage and above all else, a passion to help people out. This role exists to provide solutions and assistance to keep all our customers across each of our digital and E-commerce products happy. Sound like you? Continue reading.

No two days are the same, so you'll need to be prepared to take on anything from inbound call and email management, customer on boarding and data entry to facilitating resolutions between consumers and independent sellers.

We're all about the attitude, the fit with the team culture and a drive to get it done, whatever 'it' may be. To succeed in this role, you’re going to need;

  • Demonstrated customer service experience in an inbound environment (retail or call centre)
  • Excellent verbal and written communication and honed attention to detail
  • Tons of initiative, the ability to think on your feet and for yourself
  • To pick up multiple new systems with your eyes closed and solve problems on the spot
  • The most positive, passionate, resilient personality

 If this sounds like you, amaze us with your cover letter! 

Please note that this is a fixed term contract covering parental leave.

Applicants must have NZ residency, citizenship or have a valid work visa.

Or, know someone who would be a perfect fit? Let them know!


Auckland Central

2 Graham St
1010 Auckland Directions +649 379 5050 View page

Workplace & Culture

You are free to be yourself at NZME. We are Rainbow Tick certified and a proud member of Diversity Works.

NZME's workplace & culture is also based on our Purpose to keep Kiwis in the know. We deliver news, entertainment and information to Kiwis everyday.

We deliver our Purpose through our Values – being Curious, Confident and Connected. Our values make us who we are - they’re the stuff of our DNA and make us unique and different. Our Values express how we do things. 

The promise to keep our audiences in the know is a powerful commitment to make, but one we’re already delivering on every day.

Already working at NZME?

Let’s recruit together and find your next colleague.


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